Conditions of purchase
1. AGREEMENT AND AVAILABILITY
These Conditions regulate the legal relationship derived from the purchase processes formalized by Users through the web page of bodegasdearanda.com. The Users expressly accept the full and unreserved adhesion to these stipulations, in the version published by bodegasdearanda.com at the moment in which the User contracts the product in which they are interested. Therefore, the User agrees to carefully read the contracting conditions, each time it proceeds the contracting of a product, given that they have been subject to modification since the last time they agreed
By accepting these General Terms and Conditions, the User declares:
to. That is a person with ability to hire.
b. You have read and accept these general conditions of contract.
2. NATURE OF THE CONTRACT
Through this contract Bodega Histórica Don Carlos S.L. (Fernando Ortiz Torres, with registered office in Aranda de Duero, c / Isilla 1, and CIF B-09339649) sells to the customer (any natural or legal person with whom bodegasdearanda.com subscribes any contract of sale on its website) and the customer purchases at bodegasdearanda.com the product specified in the invoice / delivery note / order. "Contract" is understood as the purchase and sale operation that is implemented through this document. "Product" is understood as the merchandise to be purchased.
3. PRICES
The prices of our products are displayed in Euros and include the Value Added Tax (VAT) of each product.
bodegasdearanda.com reserves the right to modify prices at any time, but products will be invoiced based on the prices that were valid when the order was made.
We take no responsibility for any written or mathematical errors that may be included on the page.
4. AVAILABILITY
Our offers and prices are valid whilst shown on our web site and provided that there is stock available.
We reserve the right to limit a maximum number of bottles of wine per customer. The limits will be assigned strictly in the order that purchases are made.
We normally only offer products that we have in stock. For products that we do not have in stock, our offers are valid as long as our suppliers have stock. We will inform customers about stock availability upon the order being processed.
In the event that a product is not available after an order being processed, the buyer will be informed by email or phone if only a part of the order can be delivered, and the customer may choose to accept or cancel the order.
5. PAYMENT
Payments are made online via VISA or MASTERCARD, bank transfers, PayPal or collection and payment directly at the wine cellar.
bodegasdearanda.com will send the relevant invoice to the customer as requested during the order process. A copy of the invoice will be delivered with the order. Card payments will be processed when the order is made.
All purchase transactions are carried out under a strict confidentiality framework and encrypted under SSL protocol. Therefore, bodegesdearanda.com guarantees the confidentiality of the data provided by the customer through encryption, avoiding third parties, according the Law 15/99 of the Protection of Personal Data. In order to reinforce security and verify the reliability of the data provided during the order process, the company may randomly request complementary information from the customer (such as a copy of identity documents, or proof of address from the last 3 months) which enables the company to verify that the purchase has been made by the owner of the card. The documents should be sent within 5 days. bodegasdearanda.com reserves the right to refund the order if the documents are not received or if they are invalid.
Likewise, bodegasdearanda.com reserves the right to cancel or reject any order from a customer who is in dispute with the company with regard to payment for previous orders.
Once the “ACCEPT” button is clicked during order confirmation, the bank verifies the validity of the card and confirms that is it not blocked.
Under no circumstances does www.bodegasdearanda.com have any access to the customers’ bank details nor are they stored in its servers. Therefore, the customer should provide this information every time that a new order is made on our website. This offers a double protection from abuse and fraud.
6. DELIVERY
Products are shipped to the address provided by the customer during the order process. To optimise shipping times, customers are requested to provide an address where the order can be delivered to on weekdays between 08:30 and 19:00.
In the event that the delivery driver makes and attempt to deliver the parcel and there is no one there to receive it, an attempted delivery notice will be left for the customer. To arrange a new delivery, please contact the transport agency as soon as possible using the number provided in the notice.
If upon the second delivery attempt there is no one to receive the parcel, another attempted delivery notice will be left for the customer. Consequently, the order will remain at the transport agency’s depot for 15 days. After this period, the order will be returned to our warehouse.
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Upon receipt of your order, customers must:
1. Check the condition of the goods received upon delivery.
2. Inform of any discrepancies with the delivery note. In such cases, they should be duly noted and signed.
3. The transport providers do not allow for returns if the customer has opened the parcel in their presence. However, the customer can check the outside of the parcel and if the parcel is moist or wet, the customer can refuse to accept the delivery. Our partner will notify us of the incident and we will automatically ship a new order free of charge for the customer.
Bodegasdearanda.com accepts no responsibility for the consequences that any delay in delivery may cause.
7. CANCELLATIONS AND RETURNS
Orders may be cancelled free of charge at any time before the delivery is dispatched. If a cancellation request is received once a parcel has already been despatched, this is will be considered as a return. Returns can be made up to 2 days from receipt of the product according to the following conditions:
Returns cannot be made when there is evidence that the products have been opened, handled or exposed to inadequate conditions. Products must be returned with correct protection, in the original packaging and in perfect conditions for resale.
If any of the senders’ details (name, surname, address, order number) are missing, the return parcel will not be accepted. Returns of products ordered will be fully refunded to the User.
Charges for delivery, and returns, are paid for by the customer.
This is not applicable for any returns arising from error made by us or for any faulty products. In such an event, bodegasdearanda.com promises to replace the faulty product with another identical product or to return the amount in full. It will also pay the return and subsequent new delivery charges.
For returns, please contact us at [email protected]
Changes or returns will not be accepted without prior notice.
Activities (visits and wine tastings):
In the event that a minimum of 8 people isn’t reached, Bodega Histórica Don Carlos could cancel the activity and inform the visitors. Visitors will always be informed at least 24 hours before the event.